Policies & Support
Policies & Support Documents
Read each policy online or download the original PDF.
Shipping & Delivery Policy
Effective October 6, 2026
Shipping availability, LTL freight and curbside delivery, inspection and damage claims.
Return & Refund Policy
Effective October 6, 2026
Return window, eligibility, return freight, refund method and timing.
Limited Warranty & Protection Plan Terms
Effective October 6, 2026
Limited component coverage periods, optional protection plans and the claim procedure.
Sales Terms & Conditions
Effective October 1, 2026
Orders, pricing, payment, delivery, returns, installation, warranty and liability.
Preorder & Backorder Policy
Effective October 6, 2026
Estimated shipment windows, delay notices, consent, cancellation and refunds.
Privacy Policy
Effective October 6, 2026
What personal information we collect, how it is used and disclosed, and your choices.
Communication Policy
Effective October 6, 2026
Transactional and marketing messages, text opt-out, calls and fraud awareness.
Product documents
Manuals & Installation Guides
Manuals & Installation Downloads
ODL Grills Complete User & Installation Manual, Rev C (October 2026). Covers ODLGRILL30 and ODLGRILL36, LP and Natural Gas only (ODLGRILL30LP, ODLGRILL30NG, ODLGRILL36LP, ODLGRILL36NG).
One combined PDF · 46 pages · about 34 MB
The Installation Guide and Use & Care links are sections of the same combined PDF. If your browser does not jump to the page, download the full PDF and go to the page listed.
Before fabrication, verify the current model-specific certified installation drawing and the rating plate on your exact unit; they control over this manual. Overall product dimensions are not cutout dimensions.
Warranty Registration Card, Rev B
Original two-page supplier card. It explicitly lists ODLGRILL30 and ODLGRILL36 models; for other models, contact support. Registration is by phone. See Register Your Grill.
Download Warranty Registration Card (PDF)The original card prints an older email address (info@odlgrills.com). The current support email is support@odlgrills.com; the PDF is provided unchanged.
Need help? Visit Support or contact ODL Grills.