Return & Refund Policy

Unless a product page or written order states a different lawful rule, eligible standard-stock merchandise may be submitted for return authorization within 30 calendar days after delivery. Authorization is required before merchandise is sent back.

To qualify for a discretionary return, merchandise generally must be unused, uninstalled, unmodified, complete, and in original packaging suitable for safe shipment. ODL may inspect returned merchandise before approving the refund.

• Installed, used, altered, damaged-after-delivery, or incomplete merchandise.
• Custom-fabricated, personalized, specially modified, or clearly designated final-sale merchandise.
• Products damaged by improper installation, incorrect fuel conversion, misuse, neglect, or third-party work.
• Opened consumables or sanitary/safety-sensitive items when return cannot reasonably be accepted.
• Purchased gift cards, except where refund or redemption is required by law.

Customers may request cancellation of an unshipped preorder. Unless a clearly disclosed and lawful special-order term applies, ODL will cancel and refund an unshipped preorder when required by applicable law. Once a preorder ships, it is generally handled under the standard return rules unless another legal right applies.

Customers may cancel unshipped backordered merchandise when permitted or required under applicable law. If ODL cannot meet an applicable shipping commitment and the customer does not consent to the delay when consent is required, ODL will cancel and provide the required prompt refund.

Purchased gift cards are not ordinarily returnable for cash except where required by law. Store credit issued as a discretionary accommodation is not redeemable for cash unless required by law. Refunds that applicable law requires to be returned as money will not be converted to gift card or store credit without customer agreement where such substitution is legally permitted. Promotional credits may be forfeited, reduced, or reinstated according to the promotion terms when merchandise is returned.

Unless the return results from ODL error, confirmed defect, covered shipping damage, or another circumstance requiring ODL to bear the cost, the customer is responsible for return freight and adequate packaging. Original shipping or freight is generally non-refundable on discretionary returns, subject to applicable law.

Any restocking fee, special-order cancellation charge, or non-refundable custom cost must be disclosed in the product page, checkout, order document, return authorization, or other applicable disclosure before ODL applies it. ODL will not impose a charge prohibited by law.

Contact ODL promptly if the wrong item was shipped or if merchandise arrives with a confirmed defect. ODL may provide replacement parts, replacement merchandise, repair, return authorization, or refund as appropriate under the facts, the warranty, and applicable law.

Shipping damage is handled under the Shipping & Delivery Policy. Customers should preserve packaging, document visible or concealed damage, and contact ODL promptly. A customer is not required to accept store credit instead of a legally required refund.

Approved refunds are generally issued to the original payment method. If that method is unavailable, ODL may use another lawful refund method. Gift card tender may be refunded back to the gift card or as otherwise required by law. When an order used multiple payment methods, the refund may be allocated among those methods in a commercially reasonable manner consistent with law.

Discretionary refunds are processed after receipt and inspection. Refund timing may vary by payment processor or financial institution. When federal or state law requires a prompt refund for an unshipped Internet order, ODL will follow that applicable timing requirement.

ODL may process an exchange as a return and new order. Price differences, taxes, freight, and promotional eligibility are recalculated based on the replacement transaction unless law requires otherwise.

Customers are encouraged to contact ODL first so documented order issues can be addressed. Nothing in this Policy waives lawful chargeback or billing-dispute rights.

Nothing in this Policy limits rights or remedies that cannot lawfully be waived, including rights relating to defective merchandise, delayed shipment, cancellation, warranty, or required refunds.