Support
Help with your ODL grill
Delivery, parts and warranty, answered by the ODL Grills team.
Need help right now?
Questions about a grill, an order or freight delivery? Talk to a real person.
Call 888-812-GRIL (888-812-4745)- Register Your GrillRegister by phone after purchase or installation.
- WarrantyLimited warranty terms and protection plans.
- ManualsUser & installation manuals to download.
- Replacement PartsEmail support@odlgrills.com through the contact form; we confirm availability.
- Contact UsQuestions about a grill, order or delivery.
- Dealer ApplicationApply to sell ODL Grills.
Frequently asked questions
50 questions
About ODL Grills
What makes ODL Grills different?
ODL Grills combines thoughtful design, stainless steel construction, practical cooking features, and a clean, contemporary appearance. Our goal is to help you make the most of everyday dinners and special gatherings.
What grill sizes does ODL offer?
Our built-in gas grill lineup includes 30-inch, 36-inch, and 42-inch models. Features and configurations vary by model.
Are ODL Grills made from stainless steel?
ODL premium grill products use 304 stainless steel in specified major components, depending on the model. Do not assume every model or component uses grade 316. Confirm exact grades and component locations against the specifications for the model you select; no stainless steel is maintenance-free.
Are ODL Grills suitable for coastal homes?
Stainless steel can be a good choice for coastal outdoor kitchens, but salt exposure requires regular care. The exact suitability of a model depends on its materials, installation conditions, and maintenance.
Can I build an outdoor kitchen around my ODL Grill?
Yes, provided the installation follows the exact model's instructions for cutouts, clearances, ventilation, enclosure construction, and gas and electrical connections.
Cooking Features & Performance
Do ODL Grills have LED-illuminated controls?
Select models feature blue LED lighting at the controls. Review the specific product listing for included lighting features.
Do ODL Grills offer rotisserie cooking?
The 30-inch grill does not support rotisserie cooking and has no rear burner. The 36-inch grill has a 13,000 BTU rear infrared burner and supports an optional 25 lb rotisserie kit, sold separately. The 42-inch grill has an 11,000 BTU rear burner; confirm kit inclusion or availability against the exact selected package.
Do the grills have interior cooking lights?
Select models feature interior halogen lights for visibility inside the grill. Consult the individual model specifications.
What are multiple cooking zones?
Independent cooking zones let you set different heat levels across the cooking surface, making it easier to prepare several foods at once.
Do ODL Grills offer an infrared searing burner?
The 30-inch grill has no searing burner. An optional sear burner is available for the 36-inch grill; it is not standard included equipment. For the 42-inch grill, review the exact product specifications and selected configuration for searing equipment and inclusion. Do not infer a sear burner BTU rating from other burner ratings.
What is the benefit of infrared searing?
Infrared burners use radiant heat to brown food rapidly. Cooking results depend on the burner, food, and technique.
Can I cook using indirect heat?
On models with independently controlled zones, indirect-heat cooking may be possible by adjusting or turning off selected burners. Follow the model's cooking instructions.
Can I cook at low temperatures?
Lower-temperature cooking may be possible on select configurations, but gas grills are not dedicated low-temperature smokers. Results vary with burner settings and weather conditions.
Do ODL Grills include a temperature gauge?
Select models have a hood-mounted thermometer for general chamber-temperature reference. Use a separate food thermometer to check food safety.
Fuel, Safety & Installation
Are ODL Grills available in propane and natural gas?
The 30-inch, 36-inch, and 42-inch grills have separate liquid propane (LP) and natural gas (NG) models. Confirm the exact selected fuel and SKU before ordering; availability is specific to each SKU.
Can I convert between propane and natural gas?
Do not attempt a conversion unless the exact model is expressly approved for it and the proper conversion components and instructions are available. Use a qualified gas professional.
Can I install an ODL Grill myself?
We recommend a qualified installer, particularly for gas connections. Follow the installation manual and applicable local codes.
What cutout dimensions do I need?
Cutout dimensions are model-specific. Use the official installation drawing, not the grill's nominal 30-inch, 36-inch, or 42-inch width or its overall dimensions, to plan cabinetry. Overall dimensions are not installation cutout dimensions.
Do built-in grills require ventilation?
Yes. Ventilation and enclosure requirements depend on the grill, fuel type, and installation. Follow the exact model's instructions.
Can I install a grill under a covered patio?
Only when the appliance instructions and local codes permit the specific arrangement. Confirm overhead clearance, airflow, and any ventilation-hood requirements.
Can an ODL Grill be installed near wood framing?
Combustible construction may require a specifically approved insulated jacket or other listed installation method. Do not assume a jacket makes every wood-framed installation acceptable.
Carts & Accessories
Does ODL offer freestanding grill carts?
Compatible stainless steel carts are available for select configurations. Confirm the fit and approved mounting arrangement for the exact grill model. A freestanding selection pairs the grill with its matching cart as separate items.
Which accessories are available?
Options may include stainless steel carts, rotisserie kits, infrared searing burners, grill covers, and insulated jackets. Availability and compatibility vary. The 30-inch grill has no rotisserie or sear option; the 36-inch rotisserie kit is optional and sold separately.
Can I purchase accessories later?
Often, yes, where compatible accessories are available. Have your exact grill model number ready when contacting ODL Grills.
Do grill carts provide storage?
Select carts include enclosed cabinet storage. Store LP cylinders only in locations expressly designed and approved for that purpose.
Care & Maintenance
How should I clean my ODL Grill?
Let the appliance cool and follow its owner's manual. Use appropriate nonabrasive stainless steel cleaners, maintain the cooking grates, and keep grease-management components clean.
Can stainless steel rust?
Yes. Grades 304 and 316 resist corrosion, but neither is rust-proof. This does not mean every ODL model contains both grades. Salt, chemicals, deposits, and poor maintenance can cause staining or corrosion.
How should I care for a grill near saltwater?
Remove salt deposits regularly, use stainless steel-safe cleaners, avoid abrasive tools, and inspect hardware and exterior surfaces for corrosion.
Should I cover the grill when it is not in use?
A properly fitted cover can help protect it from environmental debris. Let the grill cool completely and follow the manual's covering and storage guidance.
How often should I clean the grill?
Clean cooking surfaces and remove grease accumulation as directed in the manual. Heavy use and coastal exposure may call for more frequent maintenance.
Ordering, Shipping & Returns
Where can I buy an ODL Grill?
Explore the current selection at odlgrills.com or contact ODL Grills at 888-812-GRIL (888-812-4745). Public card payments remain disabled. Request a shipping quote for your selected items and destination; a quote request is not an order or a stock reservation.
Can I preorder an out-of-stock model?
Preorders and backorders are not currently offered through the website. Unavailable products are marked COMING SOON and cannot be purchased. Contact ODL Grills about availability; no arrival date is promised.
How long does shipping take?
Timelines depend on stock, product configuration, shipping destination, and carrier arrangements. Freight is quoted before payment. Review the estimate provided for your order; shipping and delivery dates are estimates unless expressly guaranteed in writing.
How will my grill be delivered?
Some orders may ship by freight. Confirm delivery access, unloading responsibilities, and any appointment requirements before shipment. Standard freight delivery does not include installation unless specifically arranged.
What should I do if my order arrives damaged?
Inspect the shipment promptly, photograph any damage, keep packaging, record visible damage on delivery documents when possible, and contact us under the applicable claims policy.
Can I return an ODL Grill?
Eligibility, deadlines, restocking charges, and shipping responsibilities are governed by the return policy in effect when you buy. Review those terms before ordering.
Warranty & Support
Does an ODL Grill include a warranty?
Coverage, duration, exclusions, and claim procedures depend on the written warranty for the purchased product. Review the applicable document for exact terms.
Can I obtain replacement parts?
Contact our support team with your model number and the part description. We can help identify compatible parts and current availability.
How do I register my grill?
For models covered by the supplied Warranty Registration Card, call 888-812-GRIL (888-812-4745) after purchase and installation with the model, serial number, fuel type, purchase date, dealer and installer information. Visit Register your grill for the original card and model applicability. Registration does not replace proof of purchase; the written warranty controls.
What if I need technical help?
Contact ODL Grills for product documentation and available troubleshooting guidance. If you suspect a gas leak, stop using the grill and follow emergency instructions in the manual.
Planning, Ownership & More
Can I replace an existing built-in grill with an ODL model?
Possibly. Confirm the cutout, mounting supports, gas supply, ventilation, electrical needs, and required clearances. Similar nominal widths do not guarantee fit.
Does the grill come assembled?
Assembly requirements depend on whether you purchase a built-in grill or a cart package. See the model's product listing and installation instructions.
Can I leave my ODL Grill outdoors year-round?
Outdoor grills are made for outdoor use, but weather exposure still requires proper cleaning, protection, and any seasonal storage steps specified in the manual.
What if my grill will not ignite?
Stop and follow the model's troubleshooting instructions. If you smell gas, do not try to ignite the appliance; follow the manual's gas-leak safety procedure.
Are contractor or project purchases available?
Contact our team with project details to discuss product selection, specifications, and current purchasing options.
Can outdoor kitchen builders work with ODL Grills?
Yes. Builders and installers can contact our team about product information, compatibility, and project requirements.
Which size should I choose?
Consider your available space, cooking habits, entertaining needs, preferred fuel type, and desired features. Compare the 30-inch, 36-inch, and 42-inch specifications before purchasing.
Can I see product photos or demonstrations?
Visit odlgrills.com for available photos and product information. Contact our team to ask about additional imagery or demonstration opportunities.
What information should I have before contacting ODL?
It helps to know your preferred grill size, available space, fuel type, installation location, and desired accessories.
How do I contact ODL Grills?
Visit odlgrills.com, call 888-812-GRIL (888-812-4745), or email support@odlgrills.com.
Manuals & Installation Guides
Manuals & Installation Downloads
ODL Grills Complete User & Installation Manual, Rev C (October 2026). Covers ODLGRILL30 and ODLGRILL36, LP and Natural Gas only (ODLGRILL30LP, ODLGRILL30NG, ODLGRILL36LP, ODLGRILL36NG).
One combined PDF · 46 pages · about 34 MB
The Installation Guide and Use & Care links are sections of the same combined PDF. If your browser does not jump to the page, download the full PDF and go to the page listed.
Before fabrication, verify the current model-specific certified installation drawing and the rating plate on your exact unit; they control over this manual. Overall product dimensions are not cutout dimensions.
Warranty Registration Card, Rev B
Original two-page supplier card. It explicitly lists ODLGRILL30 and ODLGRILL36 models; for other models, contact support. Registration is by phone. See Register Your Grill.
Download Warranty Registration Card (PDF)The original card prints an older email address (info@odlgrills.com). The current support email is support@odlgrills.com; the PDF is provided unchanged.
Original FAQ document
The earlier retail FAQ from ODL Grills (October 2026) remains available for reference. The answers above reflect the October 13 update and current model and purchasing qualifications. Applicable written policies control commercial terms. Open or download the FAQ (PDF).
FAQ effective date: October 2026. This FAQ is informational and does not replace the controlling ODL Grills Terms & Conditions or other applicable policies.
